Returns:

Our products (honey, saffron, kahwa and almonds) are food items. For hygiene and food safety reasons, we cannot accept returns of opened or used products, or returns because you changed your mind after delivery.

Damaged, Defective or Wrong Product:

If your order arrives damaged, leaking, tampered with, past its expiry date, or is not the product you ordered, we will replace it free of charge. If a replacement is not available, we will give you a full refund.

Unboxing video is mandatory: Please record a continuous video while opening your package. The video must start with the sealed package and clearly show the shipping label. Requests without an unboxing video cannot be accepted.

How to request a replacement:

1. Contact us within 48 hours of delivery on WhatsApp or phone at +91 98961-33333 / +91 93151-18022, or email goldstronghoney123@gmail.com.
2. Share your order number, the unboxing video, and clear photos of the product, the outer box and the shipping label.
3. We will review your request and reply within 24 hours.
4. In most cases you do not need to send the product back. If we need it back, we will arrange a free pickup.
5. Once approved, your replacement is dispatched within 2 to 3 working days.

Requests made more than 48 hours after delivery may not be accepted.

Please note:

Natural honey can crystallise (become thick or grainy) over time, especially in cold weather. This is natural and is not a defect. Colour, taste and aroma can vary slightly from batch to batch because our products are natural.

Delivery Time:

Orders are usually delivered within 4 to 7 working days.